FAQs

Your tickets land in two places: your email inbox (PDF with QR code) and the My Tickets section of your TikoHUB account. Sign in with the same email or phone you used to book.

Yes. Open the ticket in My Tickets, tap Transfer, enter your friend's email or phone. They get a fresh QR code and yours is voided. Transfers are free up to 2 hours before doors open.

Sign in and go to My Tickets — your ticket is always there. Or email support@tikohub.co.ke with the phone number you booked with and we'll resend within minutes.

For 18+ events and high-demand shows, yes. The name on your ID should match the buyer name on the booking. Organizers reserve the right of admission.

It might work, but the QR can only be scanned once. If someone scans the screenshot before you do, you'll be denied entry. Open your ticket through the app at the gate to be safe.

M-Pesa, PayPal, Visa, Mastercard. Card payments are processed through PCI-DSS certified providers — your card details never touch our servers.

If the booking didn't complete, the charge will reverse automatically within 24 hours. If it doesn't, email support@tikohub.co.ke with your transaction ID and we'll trace it.

Check that your phone number is in international format (e.g. 254712345678), has airtime for the SMS, and is on the Safaricom network. Tap Resend in the payment dialog to try again.

Yes. Go to My Tickets, open the order, tap Receipt. You can also email billing@tikohub.co.ke with your order reference (starts with TIKO-).

Refund eligibility is set by each organizer and shown on the event page before purchase. If an event is cancelled outright, refunds are automatic. Service fees may not be refundable depending on the case.

M-Pesa refunds are usually instant. Card refunds take 7–14 business days, depending on your bank. PayPal refunds clear in 1–3 business days.

Your ticket stays valid for the new date. If you can't make the new date, request a refund within 7 days of the announcement via My Tickets.

Doors usually open one hour before the start time printed on your ticket. Check the event page — some shows have specific door times listed.

Look for the age tag on the event page (e.g. 'This is an 18+ event'). Photo ID is required at the gate for age-restricted events.

Each event sets its own rules — see the event page for the full list. As a baseline: no glass, no outside drinks, no professional cameras without a press pass.

We'll email everyone who bought a ticket within hours of the announcement. Refunds are issued automatically to the original payment method.

Tap 'Forgot password?' on the sign-in page. We'll email a reset link valid for 30 minutes. If you don't see it, check spam.

Yes. Go to Profile settings → Account → Email. We send a verification link to the new address before the change is locked in.

Profile settings → Account → Delete. Your tickets stay valid and your purchase history is kept for legal record-keeping. Marketing data is wiped within 30 days.

1–3 business days within Kenya, 5–10 days for the wider East Africa region. You'll get a tracking link once your order ships.

Yes — within 14 days of delivery, in original packaging, unworn. Start a return from My Orders. We refund within 7 days of receiving the item.

Free size swaps within 14 days, subject to stock. Open the order in My Orders and tap Swap size.